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Customer Service

Alam Sutera, Tangerang

Job Responsibilities:

  1. Respond to customer inquiries and messages via the Alfagift application.
  2. Escalate unresolved customer complaints or inquiries to the appropriate internal teams to ensure prompt resolution.
  3. Follow up with customers to confirm the resolution of their previously submitted complaints or inquiries.
  4. Conduct customer satisfaction surveys via outbound phone calls.
  5. Support the Alfagift Customer Service team during high-volume periods by handling customer calls, responding to emails, or assisting with escalations to relevant teams.

Requirements:

  1. Min. 1 year of Customer Service experience.
  2. High School diploma (SMA/SMK) up to Bachelor's Degree (S1).
  3. Preferred majors: Communication, Business, or Management.
  4. Fast learner, detail-oriented, and efficient.
  5. Excellent communication skills, patient, and empathetic.
  6. Willing to work flexible shifts (morning/afternoon).
  7. Available on weekends (with a substitute weekday off).

Additional Information

Posting Date

April 05, 2026

Job Type

Fulltime

Department

MARKETING

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